Privacy Policy

Effective Date: 20 September 2026

At Sona Heritage, we respect your privacy and are committed to protecting the personal information you provide while using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Payment-related information required to process your order
• Information you provide when contacting customer support
• Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm and communicate order details
• Provide customer support
• Process returns, refunds, and exchanges
• Respond to your questions and requests
• Improve our website, products, and shopping experience
• Prevent fraud, unauthorized transactions, and misuse
• Send important information regarding your orders or account
• Send promotional or marketing communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Sona Heritage does not ordinarily store your complete debit card, credit card, or banking credentials on its own servers. Payment information is handled by the relevant payment gateway according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Improve website performance
• Understand website traffic and usage
• Provide a smoother shopping experience

You can adjust cookie settings through your browser, although disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

• Payment processors
• Shipping and delivery partners
• Website and technology service providers
• Customer support providers
• Analytics and marketing service providers

These parties may only receive information necessary to perform their services.

We may also disclose information where required by applicable law, legal process, or a valid governmental request.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites or services.

Sona Heritage is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

8. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Opt out of certain marketing communications

To make a privacy-related request, please contact us using the details below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Sona Heritage
Email: sonaheritagewear@gmail.com
Phone: +91 92898 77767

Business Name: Sona Heritage

We value your trust and are committed to handling your personal information responsibly.