Terms of Service

Effective Date: 20 September 2026

Welcome to Sona Heritage. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website.

1. About Sona Heritage

Business Name: Sona Heritage
Email: sonaheritagewear@gmail.com
Phone: +91 92898 77767

Sona Heritage offers traditional and contemporary Indian clothing, including sarees, poshaks, dresses, and related fashion products through our online store.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the website's security or functionality.
Copy, reproduce, or misuse our content, images, branding, or product information without permission.
Use our website in a way that could damage our business, website, or customers.

3. Product Information

We make reasonable efforts to display accurate product names, descriptions, images, prices, colors, sizes, and other information.

However, actual product colors may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, or modify product availability without prior notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, revised order arrangement, or refund of the unavailable item.

5. Pricing

All prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors or incorrect product information. If an order has been placed at an incorrect price due to an obvious error, we may contact you before processing the order.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order may be cancelled or declined in certain circumstances, including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incomplete or incorrect customer information
Technical or payment-related issues

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

7. Payment

Payments are processed through available payment methods and payment service providers displayed during checkout.

You agree to provide accurate and valid payment and billing information when placing an order.

An order may not be processed until payment has been successfully authorized or received.

8. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe displayed on our website or communicated to you.

Delivery times may vary depending on the destination, courier availability, weather, holidays, logistics conditions, or other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping provider, delivery delays caused by the courier may be outside our direct control.

9. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Products must meet the applicable return conditions to qualify for a return or refund.

10. Intellectual Property

All content on the Sona Heritage website, including:

Logo and branding
Product photographs
Graphics
Text
Website design
Product descriptions
Images
Other original content

is owned by or licensed to Sona Heritage unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

11. Third-Party Services and Links

Our website may use third-party services such as payment gateways, shipping providers, analytics services, or other technology providers.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

12. Account Information

If you create an account on our website, you are responsible for providing accurate information and maintaining the confidentiality of your account credentials.

You are responsible for activities carried out through your account.

Please contact us immediately if you believe your account has been accessed without authorization.

13. Limitation of Liability

To the extent permitted by applicable law, Sona Heritage will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including website interruptions, courier delays, technical failures, or third-party service interruptions.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.